Shipping policy

Shipping Policy – SARSVATI CLOTH STORE

At SARSVATI CLOTH STORE, we aim to ensure that orders are processed and delivered to customers as smoothly as possible. This Shipping Policy explains our order processing, dispatch, delivery timelines, and shipping terms for purchases made through "https://saraswathiclothstore.in"

1. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification, where applicable.

Orders placed on Sundays or public holidays may be processed on the next business day. Processing may take longer during sales, festive periods, or due to unexpected operational circumstances.

2. Shipping and Delivery Time

After dispatch, orders are generally delivered within 5–7 business days, depending on the delivery location, courier service availability, and other operational factors.

Delivery timelines are estimates and are not guaranteed. Remote locations and areas with limited courier coverage may require additional time.

3. Shipping Locations

We aim to deliver orders across serviceable locations in India, subject to courier availability and delivery restrictions.

If a delivery location is not serviceable, we may contact the customer to discuss available options.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes the order.

Shipping charges may vary depending on the delivery location, order size, weight, or promotional offers.

5. Order Confirmation and Tracking

Customers should provide a valid mobile number, email address, and complete delivery address when placing an order.

Where tracking facilities are available, tracking details will be shared through SMS, email, or another available communication channel after dispatch.

Customers may contact us if they do not receive an order confirmation or tracking information within the expected timeframe.

6. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate delivery details, including the recipient's name, address, PIN code, and contact number.

Delays or failed deliveries caused by incorrect addresses, incomplete details, or customer unavailability may require additional coordination and could result in additional charges where applicable and disclosed.

7. Delayed, Lost, or Damaged Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occur due to courier operations, weather conditions, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

If your shipment appears delayed, lost, or damaged, please contact us with your order ID and relevant details so we can review the matter and coordinate with the courier where necessary.

Customers are encouraged to report visible damage or tampering promptly after receiving the package.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Requests may be accepted before dispatch, subject to order status and applicable law.

Once an order has been dispatched, cancellation may not be possible. Any applicable refund will be handled according to our published Return & Refund Policy.

9. Contact Us

For shipping-related questions, order updates, or delivery assistance, please contact:

SARSVATI CLOTH STORE
Address: 549, UPADHYAY NI FALI, Para Vistar, Lunawada, Mahisagar, Gujarat, 389220