Privacy policy

Privacy Policy – SARSVATI CLOTH STORE

At SARSVATI CLOTH STORE, accessible at https://saraswathiclothstore.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or purchase our products.

1. Business Information
Business Name: SARSVATI CLOTH STORE
Website: https://saraswathiclothstore.in
Address: 549, UPADHYAY NI FALI, Para Vistar, Lunawada, Mahisagar, Gujarat, 389220
Phone: +91 97129 56394
Email: saraswaticlothstorelunawada@gmail.com

2. Information We Collect
We may collect the following information when you visit our website, place an order, or contact us:

Personal details: Name, mobile number, email address, and other contact information.
Order information: Products purchased, order history, order ID, and transaction status.
Billing and delivery information: Billing address, shipping address, and delivery instructions.
Payment information: Transaction references and payment status received from payment service providers.
Customer communications: Information shared through emails, enquiries, feedback, and complaints.
Technical information: IP address, browser type, device information, website usage data, and cookies, where applicable.
3. How We Use Your Information
We may use your information to:

Process and confirm orders.
Arrange product packaging and delivery.
Process and verify payments.
Communicate order status, delivery updates, and important notifications.
Respond to customer enquiries and complaints.
Handle eligible cancellation, return, exchange, replacement, and refund requests in accordance with our published policies.
Prevent fraudulent transactions and unauthorised activities.
Improve our website, products, and customer experience.
Maintain accounting, business, and transaction records.
Comply with applicable legal and regulatory requirements.
4. Payment Information
Payments made through our website may be processed by third-party payment gateways or financial service providers.

SARSVATI CLOTH STORE does not intentionally store sensitive payment credentials such as complete debit or credit card numbers, CVV numbers, UPI PINs, or banking passwords on its own systems.

Payment providers process transactions according to their own security practices and privacy policies. Customers should never share their UPI PIN, banking password, or OTP with anyone claiming to represent our store.

5. Sharing of Personal Information
We may share relevant information with trusted third parties when necessary to operate our business, including:

Payment gateways and payment service providers.
Courier companies and logistics partners.
Website hosting and technology service providers.
Customer support and operational service providers.
Fraud prevention and security providers.
Government authorities, regulators, or law-enforcement agencies when required by law.
We do not sell or rent customers' personal information to third parties for their independent marketing purposes.

6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic, improve performance, and support security.

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable laws.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to legal retention requirements.

9. Your Privacy Rights
Subject to applicable law and reasonable identity verification, you may contact us to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Raise concerns about how your information is used.
Withdraw consent where processing is based on consent and withdrawal is legally available.
Some information may need to be retained to meet legal, accounting, transaction, or regulatory obligations.

10. Marketing Communications
We may send promotional communications where permitted by applicable law and, where required, with your consent.

You may request to stop receiving promotional communications by following the unsubscribe instructions provided or contacting us directly. We may continue sending essential messages concerning orders, payments, delivery, and customer support.

11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or security.

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

12. Children's Privacy
Our website is not intentionally directed towards children. We do not knowingly collect children's personal information where such collection is prohibited or requires specific consent under applicable law.

If you believe that a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website features, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us
For questions, requests, or complaints concerning this Privacy Policy or your personal information, please contact:

SARSVATI CLOTH STORE
Website: https://saraswathiclothstore.in
Email: saraswaticlothstorelunawada@gmail.com
Phone: +91 97129 56394
Address: 549, UPADHYAY NI FALI, Para Vistar, Lunawada, Mahisagar, Gujarat, 389220