Refund policy

Return & Refund Policy – SARSVATI CLOTH STORE

At SARSVATI CLOTH STORE, we aim to provide a smooth and transparent shopping experience. This policy explains the terms applicable to order cancellations, returns, exchanges, replacements, and refunds for purchases made through "https://saraswathiclothstore.in"

1. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible using the contact details provided below.

Cancellation requests may be accepted before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

If an order is cancelled and a refund is applicable, it will be processed according to this policy and applicable law.

2. Return Eligibility

Return requests, where accepted, must be submitted within 7 days of delivery.

Products must be unused, unworn, unwashed, undamaged, and returned with their original tags, packaging, and accessories, where applicable. Proof of purchase or the original order ID may be required.

Products that do not meet the applicable return conditions may be declined, subject to applicable consumer protection laws.

3. Eligible Cases

A return or refund request may be considered in the following circumstances:

- The wrong product or size was delivered.

- The product arrived damaged or defective.

- The product received materially differs from its description on the website.

Customers should contact us promptly with the order ID, a description of the issue, and clear photographs of the product and packaging where relevant.

4. Non-Eligible Cases

A return or refund may not be accepted for:

- Products that have been used, washed, worn, or damaged after delivery.

- Products returned without original tags or packaging, where required.

- Minor colour variations caused by screen settings or lighting.

- Incorrect size selection by the customer, unless an applicable exchange policy states otherwise.

- Change of mind, except where required by applicable law.

- Requests submitted outside the applicable return period, subject to statutory rights.

5. Refunds

Approved refunds will generally be issued to the original payment method.

Once a refund is approved, it will generally be initiated within 5–7 business days. The time required for the amount to appear in the customer's account may vary depending on the bank, card issuer, or payment gateway.

Shipping charges may be non-refundable unless the return results from an error attributable to us or otherwise required by applicable law.

6. Exchanges and Replacements

Exchange or replacement requests, where available, will be reviewed based on the reason for the request, product condition, and stock availability.

Customers must obtain confirmation from our support team before returning a product. Unauthorised returns may experience processing delays.

7. Duplicate Transactions

If a customer is charged more than once for the same order, the duplicate payment will be verified and the excess amount will generally be credited within 5–7 business days after verification and approval.

Customers should provide the order ID, transaction reference, payment date, and proof of payment when requesting a duplicate transaction refund.

8. How to Request a Return or Refund

To submit a request, contact us using the details below and provide:

- Your name and registered contact details

- Order ID

- Product name and details

- Reason for the request

- Clear photographs or other supporting evidence, where applicable

Our team will review the request and communicate the next steps.

9. Contact Us

For questions or assistance regarding returns and refunds, please contact:

SARSVATI CLOTH STORE